Return Policy

Last Updated: June 2026

At Vintage Refresh, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.

Return Window

We accept returns within 14 days of the delivery date. Items must be returned in their original condition and packaging. After 14 days, we are unable to accept returns unless the item was damaged or defective upon arrival.

How to Initiate a Return

To start a return, please contact us through the contact form on our About page (vintagerefresh.com/about) within 14 days of receiving your order. Please include:

Your order number
The item(s) you wish to return
The reason for your return
Photos of the item(s) if damaged or defective

We will respond within 2 business days with return instructions.

Return Conditions

To be eligible for a return, items must meet the following conditions:

Items must be unused and in their original condition
Items must be returned in secure, appropriate packaging to prevent damage in transit
Items must include all original components (cards, packaging materials, etc.)
Items must not show signs of use, wear, or damage caused after delivery

Return Shipping

Return shipping costs are the responsibility of the buyer, except in cases where the item arrived damaged, defective, or was incorrectly sent. We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, a refund will be processed within 5 to 7 business days to your original payment method (PayPal, credit card, or Venmo). Please note that your bank or payment provider may take additional time to process and post the refund.

Non-Returnable Items

The following items are not eligible for return:

Custom or personalized Tigerlox Puzzles — unless the item arrived damaged or defective
Items that have been used, altered, or are not in their original condition
Items returned after the 14-day return window without prior authorization

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery) through the contact form on our About page. Include photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase (subject to the conditions above) and place a new order.

If you have any questions about our Return Policy, please contact us through the contact form on our About page at vintagerefresh.com/about. We are happy to help!